Paradisus Playa Del Carmen (Adults Only) Hotel, Playa del Carmen ~ Discover room options, reviews & pricing

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Key details

About the Hotel

5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen, Mexico, 77719

Paradisus Playa Del Carmen (Adults Only), a 5-star luxury seafront resort nestled within tropical mangroves, features spectacular Caribbean Sea views, private beach access, and 4 swimming pools amid a AAA Four Diamond property.

Luxury Suite Features

Paradisus accommodations showcase modern bathrooms with sensory tubs and rain showers. Suites offer private terraces with hot tubs, separate living areas with sofa beds, and kitchenettes.

Diverse Dining Options

The Paradisus culinary experience encompasses 14 restaurants and 16 bars, featuring grilled specialties, Mexican cuisine, themed buffets, and international options.

Resort Recreation Complex

Five outdoor swimming pools, a water park, and a health club anchor the recreational offerings. The YHI Spa provides body treatments, facials, and Thalassotherapy services.

Prime Tourist Location

Located near Playa del Carmen's 5th Avenue, the resort provides access to Xcaret, Akumal, and Xel Ha attractions. World-famous Mayan sites including Tulum, Chichen Itza, and Coba are within reach.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Junior Suite

Max:

3 persons

560 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Air conditioning

room details

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Master Suite

Max:

2 persons

895 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Bathtub

room details

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Family Junior Suite

Max:

2 persons

670 sq. feet

Bed options:

2 Double beds

Pool view

Shower

Private pool

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Price and Room Availability Calendar

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Getting around

Check out the full range of transport modes

City Center

Playa del Carmen 1.8 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 2.6 mi

Cancun (CUN) 33.1 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Dining Options

I was amazed by the variety of dining options available. We tried multiple a la carte restaurants, and each one had its unique theme and exquisite flavors. My favorite was 'Fuego,' where every dish was delicious, especially the ceviche and lamb. The service was really good, making each meal feel special. I even found the buffets to be a great way to try different cuisines during breakfast and lunch. Highly recommend!

Calvin123. USA, 2024-06-10Read full review on

Very nice Spa Experience

The spa at Paradisus was absolutely amazing! I treated myself to a couples massage with Sandra and Monica, and it was the best I've ever had. They were skilled and attentive, focusing on the areas I needed the most. The ambiance was relaxing, which made it easy to unwind. It's a must-try if you're visiting!

MichaelD. UK, 2024-07-15Read full review on

Great for Kids!

The kids' amenities blew us away! From the water park with fun slides to the active Kids Club, our children were entertained for hours. They even had a game room with Xbox and PlayStation, which was a huge hit! It was nice to see them engaged and happy while we enjoyed some downtime.

BillyAwesome. Canada, 2024-08-20Read full review on

Luxurious Room Features

I loved the room we stayed in, which was well-appointed with modern amenities. The jacuzzi on the balcony was a particular highlight, providing a private oasis to relax. The minibar was stocked with a good variety of drinks, which we appreciated. Overall, the spaciousness and comfort of the room made our stay very enjoyable!

ThomasTravels. Australia, 2024-09-25Read full review on

What’s included

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Golf course
Yoga class

Guest Parking

Dryer

Services

Paid shuttle service
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's buffet
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Entertainment
Garden area
Spa & wellness center
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Public Bath
Make up services

Room features

Air conditioning
Mini-bar
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Self-catering

Dryer

Media

Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock

Location

5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen, Mexico, 77719

Map view

5 Av. Nte., Luis Donaldo Colosio, Playa del Carmen, Mexico, 77719

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.9 mi

Beach

Point Esmeralda

4500 ft

Calle 88 Norte

Playa Publica 88

4300 ft

Beach

Grand Coral Beach Club

1.2 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

1.0 mi

Beach

Mamita's Beach Club

1.3 mi

Gallery

Tierra Huichol

1.1 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

4700 ft

Beach

Kool Beach Club

1.4 mi

Albatros

Martina Beach Club

1.2 mi

Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos

Cenote Misterio Maya

1.2 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

4200 ft

Gallery

La Galeria de Playa Art Gallery

1.4 mi

Avenida entre 24 y 34 calles 5a

Caminarte

1.4 mi

Av.10 Manzana 144

The Union

1.0 mi

Beach

Shangri-la's Beach

1.8 mi

Gallery

Riviera Art Gallery

1.5 mi

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

1.5 mi

Museums

3D Museum of Wonders

1.9 mi

Store

ME Dive Center

1.3 mi

Shangri-la Caribe Beach Village Resort

1.1 mi

Church

Nuestra Senora del Carmen Catholic Church

1.8 mi

Beach

Playa Mamitas

1.4 mi

Beach

Playacar

1.6 mi

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1.6 mi

Cancun-Tulum Highway

Punta Venado Bike Park

1.4 mi

Museums

Museo Frida Kahlo Playa Del Carmen

1.9 mi

Golf Course

Grand Coral Golf Riviera Maya

2.3 mi

Nearby

Gallery

Galeria Luis Sottil

1700 ft

Gallery

Amate Gallery

1700 ft

Restaurants

Bana Restaurant

100 ft

5a Avenida S/N

Fuego

0 ft

Av. Quinta 569 Paradisus La Perla

Olio

2300 ft

5a Avenida S/N Cor. Calle 88 Mz 569

Sal. Steak - Cave

1100 ft

5 Av Esquina Con Calle 112 Paradisus Playa Del Carmen

Reviews and Ratings

Feedback from previous guests about their experience.

80%

were satisfied with the hotel and would gladly return

8.0/10

Great

Rooms

8.6

Location

7.2

Service

8.6

Dining

7.8

John

United States of America, February 2025

8.6/10

We had an incredible stay at Paradisus La Esmeralda, with fantastic service from our family concierge, Jonathan, who truly made our trip special. The food was top-notch, especially at Olio and Mole. However, the beach was unfortunately affected by seaweed, making it less enjoyable than expected. Overall, it was a family-friendly vacation with great accommodations and attentive staff.

Rooms

8.0

The Family Concierge one-bedroom suite was spacious and well-appointed, with two double beds that the hotel helped us push together. It had a lovely balcony area, though it could feel a bit dark at times.

Service

10.0

The staff was exceptional, particularly at Olio where they remembered our kids' names from day one and provided attentive service throughout our stay.

Location

7.0

While the beach itself was not usable due to seaweed issues, other areas of the resort were charming and well-maintained. The pools were great for relaxation.

Dining

9.0

Dining was a highlight, with delicious options at the a la carte restaurants. Olio offered fantastic dishes and the service was impeccable.

Facilities

9.0

The facilities were impressive, especially the family-friendly pool area which featured shaded loungers and a nice swim-up bar.

George

United States of America, January 2025

7.4/10

We had a great family vacation with spacious rooms and engaging entertainment, though communication fell short with the concierge service. The dining options were enjoyable, but the beach’s condition due to seaweed was disappointing. Overall, we had a memorable time with some areas needing improvement.

Rooms

9.0

Our one-bedroom family concierge room was gorgeous and modern, with direct access to the pools. It was spacious and perfect for our needs.

Service

7.0

Our butler, Debir, checked in on us multiple times a day, treating our kids wonderfully. However, I had issues with the communication regarding restaurant reservations.

Location

6.0

The hotel is situated close to the beach, but unfortunately, the seaweed made it hard to enjoy. The property itself was beautiful and well-kept.

Dining

7.0

The dining experience was mostly good, with a variety of options like Vento and Mole being excellent. However, the buffet could offer more variety.

Facilities

8.0

The pool areas were plenty and well-maintained, especially the Family Concierge exclusive pool, making it comfortable for families.

Mike

United States of America, January 2025

7.0/10

I had a great stay at Paradisus La Esmeralda, enjoying the beautiful pools and friendly service. The family-friendly activities kept my kids entertained, and the food options were decent. However, the noise from other rooms was a significant downside, and the dining reservation process could be improved. Overall, it was a beautiful resort with a lot to offer, but there are areas that need some work.

Rooms

7.0

Our room was spacious and clean, but we experienced noise disturbances from neighboring rooms, which was quite disappointing.

Service

6.0

Service was generally friendly and attentive, especially from staff in the Family Concierge area, though our assigned butler did not meet expectations.

Location

7.0

The hotel's location is a bit isolated, but it's within reach of lovely beaches and activities. Just be prepared to travel if you're looking for nearby attractions.

Dining

7.0

Dining options were varied and generally fresh. However, we found the reservation process cumbersome, especially when restaurants were half-empty.

Facilities

8.0

Facilities are impressive, with beautiful pools and a fun splash park. The cleanliness throughout the resort is commendable.

Stephen

United States of America, December 2024

9.0/10

Our stay at the hotel was absolutely delightful! The rooms were immaculate and spacious, offering a wonderful retreat after a day of family fun. The service was exceptional; our personal concierge was attentive and truly went above and beyond to cater to our needs. Although the dining experience was good, there were some areas for improvement, especially in breakfast variety. Overall, this is a fantastic family-friendly resort with great pools and amenities, making it a memorable vacation for all of us.

Rooms

9.0

The rooms were spacious, clean, and included a lovely jacuzzi on the large balcony, which was a hit with the family.

Service

10.0

The service was outstanding, with our personal concierge checking in regularly and ensuring all our needs were met.

Location

9.0

The location is great, with easy access to the beach and plenty of family-friendly activities nearby.

Dining

7.0

The dining was varied, but the breakfast could benefit from more options to choose from.

Facilities

10.0

The facilities were fantastic, especially the kids' club and various pools. The family concierge pool was a perfect spot for us.

Lisa

United States of America, November 2024

8.8/10

We had an amazing time at this resort. The food was consistently great, the staff went above and beyond, and the family-friendly atmosphere made it a perfect getaway with our toddler. However, the beach was not swimmable due to seaweed, which was a bit disappointing, and the high-pressure sales pitch for the Club Melia was off-putting. Overall, it’s a fantastic choice for families looking for a memorable vacation.

Rooms

10.0

Our One Bedroom Master Suite with a swim-up pool was perfect for our family, allowing easy access to the pools while providing a quiet space for our little one to nap.

Service

10.0

The staff was incredibly attentive and genuinely wanted to make our stay as enjoyable as possible, particularly our butler who helped us with reservations and special requests.

Location

7.0

The resort is beautifully laid out, though it’s not directly on the beach, which can be an issue if beach access is important to you.

Dining

9.0

Dining was a highlight with numerous delicious options. We loved the various a la carte restaurants, particularly Mole, which became a favorite.

Facilities

8.0

The facilities, especially the pools, were immaculate and provided plenty of fun for families, but the beach situation could have been better.